Frequently Asked Questions

What credit cards are accepted?

Visa, MasterCard, Discover and American Express.

How long does it take to receive a certificate?

If you purchase a certificate that offers instant printing, you can print your certificate immediately. If you purchase an offer available only via mail, expect to receive your certificate in seven to 10 business days or sooner in most cases. All certificates are valid to use starting on Friday, November 14, 2014, at 9:00am.

Can I request a refund for unused Discount purchases?

No, all Gift Certificate purchases are final.

Can I use my deal immediately?

All certificates are valid to use starting on Friday, November 14, 2014, at 9:00am.

Are there any hidden fees?

No. We're proud to have no hidden fees.

Is there a limit to how many certificates I can purchase?

You can purchase up to three certificates for each business per order. You can always come back later and purchase more gift certificates in a new order.

What if I don't receive my certificate?

Call our customer service department at 203-317-2271 or chloe@record-journal.com.

I am buying a gift certificate but don't want to print it right away. Can I buy now but print later?

Yes. After purchasing, you'll receive an e-mail with a link to your certificate, which you can print at your convenience. Or you can always login to your account at www.ChloesDiscountStore.com and print your certificate.

Can I redeem certificates for cash?

No, the certificates aren't redeemable for cash.

Is buying online safe?

Yes, we use a secure socket layer, or SSL, encryption technology that protects data sent to and from the site during a purchase.

Should I do something with the email confirmation I receive after I make the purchase?

Save the confirmation for your records. You should receive one confirmation for each purchase.

When I try to register, it says I already have an account, but I don't think I do.

If you have created account through our Deal of the Day site or if you have participated in a contest on myrecordjournal.com, then you already have an account so you can login with your email address and password. If you forgot your password: Just click here for login help or to reset your password.